Prices & currencies

Prices follow the actual Penhouse Nordic and penhouse.com online prices. All prices quoted are net and do not include VAT. Penhouse Nordic and penhouse.com, called the Supplier, reserve the right to change prices until a final order confirmation by e-mail is received by the Customer. All prices are either in DKK, SEK, NOK, USD, GBP or EUR according to the country in which the purchasing company (represented by the company registration, CVR or VAT number, called the Customer, is registered. If the purchasing company is registered outside Denmark, Norway or Sweden, the trading currency will automatically be EUR.

Terms & conditions

As a starting point, delivery is ex. works for all Customers and markets. The delivery period stated in the order confirmation must allow for any delays and it is not possible to claim compensation from the Supplier if delays occur. The delivery date is always the date of dispatch from the production site. The Supplier reserves the right to deliver +/- 10% of the quantity ordered.

Handling, shipping & packing

Extra costs of shipping, packing and handling are specific charges that are country, volume and weight related. Any complaints regarding these have to be received in writing a minimum of 2 working days before the planned delivery date of the actual order. No complaints can be accepted afterwards, once the costs of handling, packing and shipping of the order have been affected.

Delivery obstacles

In the event that the Supplier is obstructed or significantly hindered in the fulfilment of their delivery obligations, the Supplier’s delivery obligation is suspended as long as the obstacle exists.

Replacement and liability for defective goods

The Supplier is obligated, at own choice, to either replace defective goods with similar non-defective goods, repair the defective goods or to credit the buyer for the defective goods. The Customer cannot make any further claims for liability for defective goods. Any complaint must be send to the Supplier by e-mail latest 5 working days from receiving the goods.

Overseas terms

This means that a 50% advance payment of the order is paid when placing the order, after the proof is approved and before the production of samples begins. The payment of the remaining balance is made in accordance with the agreed payment terms with the Supplier and if there is no specific agreement made, then payment of the balance is done prior to the order is shipped from the factory.

Payment terms

Unless otherwise agreed in writing before the order confirmation is sent, the applicable payment terms are either advance payment before production based on an issued Proforma Invoice or payment by credit card via online ordering. There are no extra charges for an over delivery with advance payment terms and in the event of an under delivery, the Customer will receive their over payment as a refund, at the same time the goods are shipped, by a bank transfer.

Charges and interest

If a credit approved Customer has an open debt that is not paid for on time, interest will be charged at 2% per commenced month and all future orders will be based on advance payment before production.
The first reminder issued for non payment will have a penalty charge of EUR 50.00, as well as a reminder charge of EUR 20.00 per written reminder issued. If the debt is sent to a debt collection agency, all related costs are hereby associated, min. charges are EUR 500.00 plus any additional expenses.

Complaints

Complaints about defects, incorrect deliveries or goods damaged in transit must be made in writing within 5 working days from the date of receipt. Customer data, contact person, invoice number and date must always be stated. No goods may be returned to the Supplier without prior written agreement. In addition, the goods must be returned in accordance with the written instructions received from the Supplier. In the event that the Supplier is liable for the defective goods, the buyer is not entitled to claim additional compensation for loss of profits or other indirect losses. Also see the section “Replacement and liability for defective goods.”

Industry specific reservations and conditions

Samples and products with- or without logo, printing cannot be returned and herewith credited.
All production prices (production-, printing- and start-up costs) are based on receipt of vectorized ready-to-print material.
If the material is not vectorized and ready-to-print, the Supplier reserves the right to do this without notification for a fee per logo based on complexity.
All start-up costs include the first proof. For extra proofs the Customer has to pay an additional charge per proof if the changes are not caused by the Supplier.
It is not possible to make changes to the product and the associated print more than 2 business days after the final order confirmation with a delivery date has been sent by e-mail.
Changes to the delivery address, and way of delivering, that are received later than 2 business days before the confirmed shipment date are only possible upon agreement with the Supplier and a fee per change will be charged.
Samples that are not ordered online at penhouse.com are charged at a cost-, freight- and handling price. No later discounts nor credit of freight costs can be expected.
Designs that are not made online at penhouse.com are charged a fee per design and product.
An approved proof is entirely binding on the applicable product, product colors, as well as the logo placement and printing colors.
An aesthetic assessment by the Supplier cannot be expected, nor will be given, such as whether an ordered and approved printing color is too dark for the relevant background or similar subjective assessments.
The Supplier is responsible for certain technical printing reservations such as for small details, thin lines etc.
If the graphical presentation is changed during production, a new start-up is charged and any other costs associated with the requested changes.

Court of Lyngby, Copenhagen, Denmark

Any dispute will be settled the Danish Court of Lyngby, Copenhagen if it involves Penhouse Nordic / penhouse.com / penhouse.dk / ritter-pen.dk in any way.

Link to the Suppliers Personal data policy

See our Personal data policy here

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